Last Updated on 6-8-18

At United Counseling & Wellness, we respect your right to personal privacy and are committed to protecting it. This privacy policy discloses the privacy practices for www.unitedcounselingwellness.com. This notice applies solely to information collected by this website. Our clinical practice has additional privacy and confidentiality policies that are given to clients upon meeting with their therapist.

The website and its content is for general informational purposes only. It does not intend or constitute personal mental health advice, and it should not be used in place of direct contact with a health care or mental health care provider. We do not assume responsibility for the provider- patient relationship until the client has their first session with a therapist.

Collection of Information:

The information we collect on our website may include your email address, phone number (if you call us), and records of your correspondence to us (if you contact us). We may respond to your phone number or email address to answer the message we receive. We collect information from you when you fill out a form or enter information on our site.

Please note that no one under the age of 13 may provide any personal information to our website. We do not knowingly collect personal information from children under 13. We will delete any information from a child under 13 unless we have verification of parental consent. When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not market to children under 13.

Automatic Data Collection/Cookies:

Cookies are pieces of data that are stored on a user’s computer for recordkeeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

How We Protect Visitor Information:

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters and submits their information to maintain the safety of your personal information. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

We may share your personal information with companies that perform services on our behalf, for example, companies that help process credit card payments. Our service providers are required to protect the confidentiality of the personal information we share with them and to use it only to provide specific services on our behalf.

Third-party links:

We do not include or offer third-party products or services on our website.

Google:

We have not enabled Google AdSense on our site.

How We Use Your Information:

We use your information to present our website and content to you. It is used to provide you with information about our services and to respond to your inquiries. It is also used to fulfill any purpose for which you provide it.

Choice/Opt-Out:

We provide you with the opportunity to opt-out of having your personally identifiable information used for certain or ongoing purposes. You can follow those instructions in any communication where you enter your information. Also, if you no longer wish to receive communications from us, you may opt-out of receiving them by contact us via email or at 312-635-4354.

Links to Other Sites:

On our site, there are links to other websites. Please note that their policy may be different than ours. We suggest you read through their individual privacy policies to understand how they collect and use your information. We do not control over or responsibility for their use of your information.

The sites we choose to use are HIPAA Compliant, so we can best protect your confidentiality. Please keep in mind that the internet is complex and data can never be fully guaranteed as confidential. We do our best to protect you. The HIPAA compliant sites we use include (but are not limited to): Simple Practice, Stripe (used through Simple Practice), Doxy.me, Spruce (phone), and Hushmail (email). All data collection for our practice (health records, credit card information, appointment information, and more) is entered by you directly into one of these sites’ secure systems. Please contact them directly for further details about how they protect your information.

All logos, images, text, and designs contained in the site are the property of the website owners or the respective owner/artist. All rights reserved.

Government and Legal Disclosures:

We may disclose the personal information we collect through this site, when we, in good faith, believe disclosure is appropriate to comply with the law (or a court order or subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce our Terms of Use or other agreements that govern your use of this Site; or to protect the rights, property or safety of our company, our users, or others.

California Online Privacy Policy Act:

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more here: http://consumercal.org/california-online-privacy-protection-actcaloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page.
  • Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes on our Privacy Policy Page.

Users are able to change their personal information by emailing us.

Tracking:

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We do not allow third-party behavioral tracking.

Fair Information Practices:

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email within 1 business day

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act:

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

European Privacy Rights:

For European Union residents, providing your personal information equates to giving us consent to collect and use your personal data or information for legitimate purposes. This is our legal basis for collecting and using your personal information. You may withdraw your consent at any time by contacting us via email or phone.

European Union residents have the right to make a written request to us via email to be informed whether or not we hold or possess any of your personal information. In your request, you may:

  • Request that we provide you with details of your personal information that we process, the purpose for which it is processed, the existence of any automated decision making involving your personal information, and what transfer safeguards we have in place;
  • Request that we rectify any errors in your personal information;
  • Request that we delete your personal information if our continued processing of such information is not justified;
  • Request that we transfer your personal information to a third party;
  • Object to automated decision making and profiling based on legitimate interests or performance of a task in the public interest, in which event the processing will cease except where there are compelling legitimate grounds;
  • Object to direct marketing from us; or
  • Object to processing for purposes of scientific, historical research, and statistics.

Where applicable under your local laws, we will not use your personal information for marketing purposes, nor disclose your information to any third parties, unless we have your prior consent.

If at any time you would like to unsubscribe from receiving future emails, you can unsubscribe at the bottom of the email and we will promptly remove you from ALL correspondence.

If there are any questions regarding this privacy policy, please contact us without hesitation.

Contact Us:

If our policy changes, we will update this promptly and date the top.

If you believe we are not abiding by this policy, please contact us immediately at 312-635-4354 or by email.