Frequently Asked Questions
Are you accepting new clients?
Yes, we’re currently accepting new clients in Illinois, Indiana, Minnesota and Wisconsin. Online sessions are available in these states and office sessions are currently available in Minneapolis and the Milwaukee area. We offer in-person & online counseling services for individuals, couples and families. For more information about our specialties, please visit our specialties page.
How long/how often will we meet?
Counseling sessions (both online and in-person) are based on the 50-minute therapy hour. Typically, sessions are scheduled once per week. We often find that a week between sessions is the ideal amount of time to integrate change into daily life without losing momentum in therapy. However, frequency of sessions can be increased or decreased based on client need, preference or availability. The overall length of treatment can vary significantly based on the client and the goals of treatment. It is our priority to help clients achieve their goals as quickly as possible, while still striving to create deep and lasting change. Click here to schedule now.
Is counseling confidential/secure?
What payment options are available?
We accept cash, check or credit card payments for services. Session fees are paid by clients at the time of service. When scheduling for online counseling, session fees are securely processed through our online scheduling/payment system using your credit card. Individual, couple and family session fees are $150. Click here to schedule now.
Do you take insurance?
We do not bill directly to insurance, but we are covered as out-of-network providers by many insurance plans. Session fees are paid by the client at the time of service, but we can provide a receipt that clients may use to seek reimbursement for services.
We encourage you to weigh the benefits of not using insurance (e.g. you do not require a mental health diagnosis to engage in services; you have greater freedom to choose the therapist that is the best fit for you; you and your therapist are able to make the decisions about the length, format and nature of your treatment; you have increased privacy and confidentiality) and the benefits of using insurance (e.g. you may pay less out of pocket for therapy, after deductibles have been met).
If you are considering using your insurance, we encourage you to contact your insurance company to inquire about coverage (e.g. do I have mental health coverage; what is my deductible; how many sessions are covered; what coverage is available for in-network and out-of-network providers).
How are you licensed?
Per state regulations, therapists must be licensed in the states where their clients are located. UCW therapists are currently licensed in Illinois, Wisconsin, Minnesota, and Indiana. Jen is currently licensed as follows: IL # 166.001131, MN # 3505 and WI # 1146-124; Shelly is currently licensed as follows: IL # 166.001023, WI # 1102-124, MI #3790, and IN # 35001994A.
Is United Counseling & Wellness right for me?
We want you to find the right therapist, whether you choose us or not. We believe that therapy is for everyone and that it takes bravery and strength to choose to make a change. We strive to provide our clients with an option for individual counseling that is both flexible and personal. We know we’ve done our job when we see that our clients are happier, calmer, and have achieved greater connection and balance in their lives.