An Introduction to Online Therapy & Online counseling Services

UCW uses only HIPAA-compliant software for all email, phone calls and appointments with our clients.

What technology do I need? 

In order to access online therapy, you will need the following things:

  • Internet-connected computer, tablet, or smartphone
  • Webcam or built-in camera on the device
  • A comfortable place where you can talk in private without interruptions

What program do you use to see clients? 

We use a HIPPA-Compliant website called to meet with clients virtually. It’s easy to use and does not require you to login or download anything. You just open up our special links in your web browser (Firefox or Chrome) and you’ll be in the waiting room! If you prefer to do it on your phone, you can download the free app.

How will we connect online? 

Once your appointment is set up, we will send you all the information you need to get set up. It’s easy. There will be some paperwork to fill out online and submit, so we know some basic information about you before we meet. We'll also send you a link to our virtual waiting room. It’s best to test it a few minutes before your appointment. You just click on the link, and you’ll be in the waiting room.

How do I know if it’s right for me?

For most people, it’s simply a preference of whether you want the ability to meet with your therapist in person, or whether you prefer the convenience of online therapy.  

There are some situations when we think our online counseling services aren't the best option. We’ll talk through this with you. Then, if you are located near our physical offices, we are happy to meet with you in person. If you are located farther away, we will help you find a therapist and services locally to meet your needs.

Do you have more questions about online therapy? Check out our FAQ section.

Per state regulations, therapists must be licensed in the states where their clients are located. UCW therapists are currently licensed in Illinois, Wisconsin, Minnesota and Indiana. 

If you’re not sure whether online therapy is for you, we are glad to offer a 10-minute free phone consultation to discuss it. 

This form is not to be used for crisis situations. If you're having an emergency, please dial 911. Please be aware that any information shared through the internet, email, or other technology cannot be guaranteed to be completely confidential.
State of Residence *
Please tell us the U.S. state where you reside so we can be sure the appropriate therapist reaches out to you.
online therapy for couples and anxiety